The Lexus NX, which underwent a full redesign in 2021, has quickly become a favorite in the luxury compact SUV segment. Known for its plush interior, reliable performance, and tech-packed features, the NX offers a combination of elegance and efficiency that has made it appealing to a wide range of buyers. However, despite its many strengths, the 2021 and newer models have not been entirely free of issues. In this article, we will delve into the common problems that owners have reported with the Lexus NX (2021-present), discuss what to look for when buying one, explore its ownership costs, and suggest better alternatives for those considering other options in the luxury SUV market.
Common Problems of the LEXUS NX (2021-Present)
1. Infotainment System Glitches
One of the most commonly cited issues with the Lexus NX (2021-present) is related to the infotainment system, particularly the Lexus Interface system that replaces the previous Enform system. While this system is designed to offer a sleek interface with various features like Apple CarPlay, Android Auto, and navigation, several users have experienced glitches and malfunctions.
Common Issues:
- Laggy interface: Some owners have reported delays or lags in touch response or between screen inputs and actions. This can be frustrating during navigation or while adjusting settings.
- Connectivity issues: A few users have noted problems with Bluetooth and USB connectivity, where their smartphones or devices fail to connect or disconnect intermittently.
- Frozen screen: There have been reports of the infotainment screen freezing or becoming unresponsive. This is often accompanied by issues with controls, such as volume adjustments and seat settings, which are integrated into the infotainment system.
What to Look For:
- Test the infotainment system: Ensure that the touchscreen is responsive and does not exhibit significant delays. Check that Apple CarPlay or Android Auto connects properly and maintains the connection throughout your drive.
- Test Bluetooth: Connect your phone via Bluetooth and test calls, music playback, and voice commands to see if they function smoothly without disconnecting or lagging.
- Check screen behavior: Watch for any instances where the screen freezes or becomes unresponsive. This is a major red flag and should be addressed immediately if buying a used model.
2. Transmission Issues
While the Lexus NX 2021 models come with a choice of hybrid and traditional gasoline powertrains, there have been a small number of reports regarding issues with the CVT (Continuously Variable Transmission) found in the hybrid models. These problems are not widespread but can lead to significant repairs if left unchecked.
Symptoms of Transmission Problems:
- Rough shifting: Some hybrid owners have noted that the car can experience rough or jerky shifting, especially when accelerating or decelerating. This can feel like the car is struggling to find the right gear.
- Excessive noise: In some cases, the CVT has produced whining or grinding noises, particularly during acceleration or driving uphill.
- Unresponsiveness: There have also been reports of the transmission hesitating or failing to respond promptly when the throttle is engaged, leading to slower acceleration or hesitation.
What to Look For:
- Test acceleration: Pay attention to the smoothness of acceleration. Any hesitation, jolting, or unusual noise may point to transmission issues.
- Listen for noise: During a test drive, listen for whining or grinding noises, particularly when driving at higher speeds or going uphill. These sounds can signal internal issues with the CVT.
- Check for smooth shifting: Ensure that the car shifts smoothly during driving, without any jerky movements or unresponsiveness.
3. Fuel Economy Discrepancies
The Lexus NX 2021 models, particularly the hybrid variants, are marketed with impressive fuel economy figures. However, some owners have reported that real-world fuel efficiency falls short of expectations, with fuel consumption being higher than advertised.
Common Causes:
- Hybrid battery issues: Some hybrid owners have noticed that their fuel economy drops significantly if the hybrid battery is not performing optimally. This can happen due to issues with the battery management system or simply through wear and tear as the battery ages.
- Driving style: While hybrids are designed to offer improved fuel economy, aggressive driving habits or frequent short trips can negatively impact overall fuel efficiency.
What to Look For:
- Monitor fuel economy: When test-driving a hybrid NX, monitor fuel efficiency carefully, especially if you are purchasing a used model. Compare real-world fuel economy to the manufacturer's ratings to check if there is a significant discrepancy.
- Check battery performance: If you are buying a hybrid, ensure the hybrid battery is in good health and hasn’t undergone excessive drain. You can do this by checking the battery's charge cycle and overall efficiency during a test drive.
4. Brake Issues
Some owners of the Lexus NX 2021 models, particularly the hybrid versions, have reported issues with the braking system. These include:
Brake pedal feel: Owners have described a soft or spongy brake pedal feel, which can affect braking confidence, especially in emergency situations. This could be a result of issues with the brake booster or the hybrid braking system.
Premature brake wear: A few users have experienced faster-than-expected wear on their brake pads, especially on models that engage regenerative braking frequently.
What to Look For:
- Test braking performance: During your test drive, press the brake pedal to ensure it feels firm and responsive. A soft or spongy feel may suggest an issue with the braking system.
- Listen for unusual noises: Pay attention to any screeching, grinding, or pulsing noises when applying the brakes, as this can indicate issues with the pads, rotors, or the brake system itself.
- Check brake pad wear: If buying a used Lexus NX, check the brake pads for excessive wear and ask the dealer if any repairs have been done to the braking system.
5. Electrical System Failures
As with many modern vehicles, the Lexus NX 2021 incorporates an array of advanced electrical components, and some owners have reported failures in the electrical system.
Common Failures:
- Sensor failures: A few drivers have experienced issues with sensors, such as parking sensors, lane departure warning systems, and adaptive cruise control, either becoming erratic or failing to work entirely.
- Battery drain: Some owners have experienced unexplained battery drain, often linked to the car’s complex electrical systems, such as the infotainment unit or safety systems, staying active when the car is off.
What to Look For:
- Test sensors and safety systems: During a test drive, check that the parking sensors, lane-keeping assist, and adaptive cruise control work without issue. Pay attention to any malfunctions or erratic behavior from the systems.
- Check for battery drain: If purchasing a used model, ask the owner or dealer if they’ve experienced any issues with the battery draining unexpectedly.
6. Interior Build Quality Issues
While Lexus is known for its luxury interiors, some NX owners have noticed minor build quality issues, particularly with the interior trim. These problems, while not widespread, can affect the overall feel of the cabin.
Common Problems:
- Loose or rattling trim: Some drivers have noted that parts of the interior trim, such as the door panels or center console, can become loose or start rattling over time.
- Premature wear of upholstery: In some cases, the leather upholstery in higher trims can show signs of premature wear, including cracking or fading, especially in models that are exposed to direct sunlight frequently.
What to Look For:
- Inspect the interior: Look closely at the quality of the materials inside the cabin. Ensure that trim pieces are secure and there are no signs of rattling or loose components.
- Check the upholstery: Examine the seats and other upholstered areas for signs of premature wear or damage. This is especially important for leather-trimmed models.
What to Look for When Buying a LEXUS NX (2021-Present)
When purchasing a used Lexus NX (2021-present), it is essential to check for the following:
- Service Records: Make sure the car has been properly serviced, especially in terms of battery health for hybrids, brake system maintenance, and software updates for the infotainment system.
- Warranty: Given the potential for issues with the infotainment system and hybrid components, check whether the vehicle is still covered by the Lexus warranty. The NX comes with a 4-year/50,000-mile basic warranty and an 8-year/100,000-mile hybrid powertrain warranty.
- Test Drive: Conduct a thorough test drive to check for any unusual braking, transmission, or electrical system issues. Make sure the car operates smoothly and that all technology features work correctly.
- Inspection: Have the car inspected by a certified mechanic, particularly if you are purchasing a used hybrid model. Ensure that the hybrid battery and electrical systems are in good condition.
How Expensive is It to Own a LEXUS NX (2021-Present)?
The Lexus NX (2021-present) is a luxury vehicle, and as such, ownership costs are higher than average compared to mainstream brands. However, Lexus models tend to offer relatively low long-term ownership costs for their class, especially in terms of reliability and resale value.
- Fuel Economy: The standard NX 250 gets an estimated 25 mpg city and 33 mpg highway, while the hybrid NX 350h offers 41 mpg city and 37 mpg highway. This makes the NX one of the more fuel-efficient luxury SUVs.
- Insurance: Insurance for a Lexus NX is typically on the higher end, especially for the more expensive trims. Expect to pay more for comprehensive coverage compared to standard compact SUVs.
- Maintenance and Repairs: Lexus vehicles are generally reliable and tend to have lower-than-average repair costs for luxury brands. Routine maintenance such as oil changes, brake service, and tire replacements should not be excessively expensive, but more significant repairs can be costly. Hybrid battery replacement (after the warranty period) can be particularly expensive.
- Depreciation: Lexus models generally hold their value well, and the NX is no exception. However, luxury SUVs do tend to depreciate faster than mainstream vehicles, so be prepared for some depreciation if you plan to sell the vehicle in the future.
Better Alternatives to the LEXUS NX (2021-Present)
While the Lexus NX offers a lot in terms of luxury and reliability, there are several worthy competitors that offer similar features and performance at potentially lower prices or with different strengths:
- Audi Q5 (2021-Present): A solid choice for those seeking a refined, luxurious SUV with a slightly more dynamic driving experience and more intuitive infotainment options.
- BMW X3 (2021-Present): Known for its engaging driving dynamics and high-end interior, the X3 offers a balance of performance and luxury.
- Volvo XC60 (2021-Present): If safety and sustainability are top priorities, the XC60 is an excellent option, offering hybrid variants and a minimalist, elegant interior.
- Mercedes-Benz GLA-Class (2021-Present): A luxury compact SUV that provides a high-tech cabin, excellent driving dynamics, and strong performance, though it’s slightly smaller than the NX.
- Acura RDX (2021-Present): A more affordable option in the luxury SUV segment, with plenty of tech features, a spacious interior, and reliable performance.
Conclusion
The Lexus NX (2021-Present) is a highly attractive luxury compact SUV, but like any vehicle, it comes with its own set of potential issues, including problems with the infotainment system, transmission glitches, and occasional brake or electrical system failures. Despite these, the NX excels in many areas such as reliability, performance, and long-term value, especially in its hybrid form.
If you're in the market for a premium compact SUV, the Lexus NX is an excellent choice, but it’s important to test the car thoroughly and ensure that any known issues have been addressed. However, if you’re open to exploring alternatives, models like the Audi Q5 or BMW X3 may offer similar luxury without the same level of potential concerns.
Ultimately, owning a Lexus NX can provide a great balance of comfort, technology, and reliability, making it a top contender for those looking for a refined driving experience.