The Renault ZOE has been one of Europe’s best-selling electric cars, particularly since the introduction of the updated 2019 model. As a fully electric city car, it offers an affordable and practical solution for those looking to make the leap to electric mobility. The 2019-present ZOE brought a host of improvements, including better range, enhanced tech features, and a refreshed design. However, despite its many advantages, the Renault ZOE (2019-present) is not without its share of common issues. In this article, we will take a deep dive into the most frequent problems with this model, provide tips for buying a used ZOE, discuss ownership costs, and suggest some alternative cars to consider.
Common Problems of the RENAULT ZOE (2019-Present)
1. Battery and Charging Issues
As with most electric vehicles (EVs), the battery is one of the most crucial components of the Renault ZOE. The ZOE’s battery is built to last a long time, but issues can arise, especially if the car has been used intensively or has not been properly maintained.
Battery Degradation: One of the most talked-about issues with electric vehicles is battery degradation. Over time, the battery capacity in any EV can decrease, leading to a reduction in driving range. In the ZOE, this could manifest as a noticeable drop in range per charge, especially if the vehicle has been exposed to harsh conditions or charged frequently to its maximum limit.
Charging Problems: Some ZOE owners have reported problems with the car not charging properly, particularly when using fast chargers or certain types of charging stations. This can include failure to initiate the charging process, charging interruptions, or the car charging slower than expected. In some cases, the charging port may also be prone to wear or damage.
Charging Cable Issues: A common issue that some ZOE owners have experienced is that the charging cables can wear out over time, causing issues with connections or charging speeds. Problems with the cable’s locking mechanism, especially when using home charging stations, are also reported occasionally.
What to Look For:
- Battery Health: Ask about the battery's health and how many charging cycles it has gone through, as battery degradation can affect range. Most manufacturers, including Renault, offer warranties on the battery (8 years or a specific mileage), so ensure the car is still within its warranty period.
- Charging Performance: Test the car with different charging stations to ensure that it charges correctly. Check if there are any warning lights or errors during charging and observe the time it takes to reach a full charge.
- Cable Condition: Inspect the charging cable for any visible wear or damage, particularly near the ends where it connects to the car or charging station.
2. Infotainment and Software Glitches
The Renault ZOE (2019-present) comes with a modern infotainment system, featuring a touchscreen interface, Apple CarPlay, Android Auto, and advanced navigation features. However, like many modern vehicles, some owners have reported software-related problems.
Touchscreen Issues: Some owners have mentioned that the ZOE’s touchscreen can become unresponsive or freeze during use, particularly after software updates. In some cases, the screen may flicker or go blank.
Connectivity Problems: Despite being equipped with Apple CarPlay and Android Auto, some users experience connectivity issues with these features. Bluetooth pairing may fail, or the connection may drop intermittently, making it difficult to use phone-based navigation or stream music.
Software Bugs: There have been occasional reports of software bugs affecting vehicle functions. This includes issues with car settings, such as seat and climate controls resetting after a software update, or navigation system bugs that affect route planning and traffic information.
What to Look For:
- Test the Infotainment: During a test drive, thoroughly check the touchscreen interface. Ensure that it responds quickly to touch and doesn’t freeze. Try connecting your phone via Bluetooth and using Apple CarPlay or Android Auto to check for any connectivity issues.
- Software Updates: Ask if the vehicle has received any recent software updates. If not, consider getting the system updated to ensure it’s running the latest version.
3. Braking System Issues
The ZOE uses regenerative braking to recapture energy during braking and reduce wear on traditional brake pads. While regenerative braking is generally beneficial for the car’s efficiency, some owners have experienced issues with the braking system.
Unresponsive Brakes: Some drivers have reported that the ZOE's brakes can feel unresponsive or inconsistent, particularly at low speeds or when driving in stop-start city traffic. This could be due to a malfunction in the regenerative braking system or a problem with the traditional braking components.
Brake Wear: While regenerative braking reduces wear on the physical brake pads, they still need to be checked regularly. Some users have noted that the brake pads on their ZOE have worn out quicker than expected.
What to Look For:
- Brake Test: During the test drive, apply the brakes gently at low speeds to assess their responsiveness. If you notice any unusual behavior, such as inconsistent braking or increased stopping distances, it may signal a problem with the system.
- Check for Brake Pad Wear: Ask for the brake pads' condition and whether they have been replaced recently. If not, be prepared for potential maintenance costs down the road.
4. Electrical System Malfunctions
The Renault ZOE is an electric vehicle, meaning it relies heavily on its electrical systems to power the motor, battery, and other key components. As with many EVs, electrical problems can arise, though they tend to be less frequent compared to traditional combustion engine vehicles.
Electrical Faults: Some owners have experienced malfunctions in the vehicle’s electrical system, such as intermittent power loss, warning lights, or issues with auxiliary systems such as air conditioning or lights.
Overheating Issues: There have been reports of the electric motor or battery management system overheating, particularly in cars used in high-temperature environments or those subjected to heavy driving conditions.
What to Look For:
- Check Warning Lights: During the test drive, keep an eye on the dashboard for any warning lights or messages indicating electrical problems. If there are any persistent warning lights, have the car inspected.
- Check the Motor and Battery Temperature: Pay attention to the temperature readings of the battery and electric motor, particularly during longer drives. Overheating components can lead to long-term damage if not properly addressed.
5. Suspension and Steering Issues
While the Renault ZOE is known for its smooth and comfortable ride, some owners have noted issues with the suspension and steering over time.
Suspension Wear: Like most cars, the suspension system on the ZOE can wear out, especially if the vehicle is driven over rough roads frequently. This can result in knocking noises, reduced ride comfort, or poor handling.
Power Steering Failures: A few drivers have reported that the electric power steering system on the ZOE can fail intermittently, making it difficult to steer the vehicle, especially at low speeds or when parking.
What to Look For:
- Suspension Test: Take the car over bumps and uneven surfaces during the test drive to listen for any unusual noises from the suspension. If the ride feels unusually bouncy or rough, it could signal suspension problems.
- Check Power Steering: During the test drive, test the steering to ensure it’s smooth and responsive. Any difficulty in steering or a heavy feel to the wheel could indicate power steering issues.
What to Look for When Buying a Used RENAULT ZOE (2019-Present)
The Renault ZOE has become a popular choice for those entering the world of electric cars. If you’re considering a used 2019-present ZOE, here are some key aspects to look out for:
Battery Health: The battery is the heart of an EV, and it’s essential to confirm its current condition. Make sure the car is still under warranty for the battery, which is typically covered for 8 years or a certain mileage. If the car is out of warranty, consider getting a battery health check.
Service History: Check the vehicle's full service history to ensure it has been well maintained. Make sure that software updates and recalls have been handled, and that the car has received proper care, especially regarding the brakes and electrical system.
Exterior and Interior Condition: While the ZOE’s interior and exterior are generally well-built, it’s still important to look for signs of wear or damage. Make sure the charging ports are in good condition and that there’s no visible rust on the car’s body.
Test Drive: This is crucial for any used car purchase, but even more so for an EV. During the test drive, check the battery range, braking performance, and how the car handles in real-world conditions. Ensure that the infotainment and charging system work as expected.
How Expensive is It to Own a RENAULT ZOE (2019-Present)?
One of the main advantages of the Renault ZOE is its relatively low ownership costs compared to many other vehicles in its class. Here's a breakdown of typical costs:
Fuel Costs: Charging an electric car is far cheaper than running a gasoline or diesel vehicle. The ZOE’s efficiency is one of its biggest selling points, with an average range of 245-330 miles (depending on the variant and battery size). The cost per mile is generally much lower compared to traditional fuel vehicles, with some estimates showing that the cost of charging is about 2-4p per mile.
Maintenance: The ZOE benefits from the general low maintenance costs typical of electric vehicles. With no engine oil changes, fewer moving parts, and fewer components prone to wear, the car requires less frequent service. However, components like the brake pads (though less likely to wear out quickly due to regenerative braking) and suspension parts may still need attention.
Insurance: The Renault ZOE’s insurance is typically reasonable, especially when compared to other electric or hybrid vehicles. Premiums will depend on your driving history, location, and the specific ZOE model you choose.
Better Alternatives to the RENAULT ZOE (2019-Present)
If you’re considering other electric vehicle options or feel that the ZOE might not suit your needs, here are some alternatives that provide similar features, but with some different characteristics:
- BMW i3 (2019-2022): A premium, compact EV with unique design and excellent build quality. It’s a bit pricier but offers a more upscale experience.
- Nissan Leaf (2019-Present): One of the most popular EVs worldwide, offering great value for money and solid performance. It provides more interior space and a larger battery option than the ZOE.
- Volkswagen ID.3 (2020-Present): A well-rounded electric hatchback with great driving dynamics, similar range, and modern technology. It's a good alternative if you're looking for a more versatile EV.
- Peugeot e-208 (2020-Present): A stylish and fun-to-drive EV with a similar price point, great performance, and efficient range.
Conclusion
The Renault ZOE (2019-Present) is an excellent choice for those seeking an affordable, efficient, and practical electric vehicle. However, like all cars, it comes with some common issues, such as battery degradation, charging problems, and electrical glitches. These are not universal, but they’re worth considering when buying a used ZOE.
With relatively low running costs, a solid battery warranty, and a comfortable driving experience, the ZOE remains an appealing EV for urban dwellers and anyone making the switch to electric. However, for those who prioritize greater range, higher performance, or more premium features, alternatives like the Nissan Leaf or Volkswagen ID.3 may be worth exploring.