The Mercedes-Benz V-Class, introduced in 2019, is a premium MPV designed to combine luxury with practicality. Known for its spaciousness and refined interior, the V-Class has become popular with families, executives, and businesses requiring ample seating and comfort. However, even the V-Class is not immune to mechanical and electrical issues that can impact ownership. In this article, we’ll dive deep into the common problems facing the 2019-present Mercedes-Benz V-Class, what to look for when purchasing a used model, and a breakdown of ownership costs.
Common Problems with the 2019-Present Mercedes-Benz V-Class
1. Automatic Transmission Issues
The 9G-TRONIC automatic transmission, standard in the V-Class, has been known to develop occasional shifting issues. Some owners report delays or hesitation when changing gears, especially at lower speeds, while others have noted harsh shifts or an overall lack of smoothness. Although this transmission is generally reliable, any irregular behavior can be frustrating and is often expensive to repair out of warranty.
Signs and Prevention: Watch for delayed engagement or rough shifting during a test drive. Having a professional inspect the transmission before purchase is a smart step, especially for higher-mileage vehicles. Regular transmission fluid changes, which are sometimes neglected in automatic vehicles, can also help reduce wear over time.
2. Diesel Particulate Filter (DPF) Problems in Diesel Models
Diesel versions of the V-Class are fitted with a Diesel Particulate Filter (DPF) to help reduce emissions. However, frequent short trips, common for city driving, prevent the DPF from regenerating properly, leading to blockages that reduce engine efficiency and can trigger warning lights. In severe cases, a clogged DPF can cause the vehicle to go into “limp mode,” where the engine power is restricted to prevent damage.
Signs and Prevention: If you notice a reduction in power, frequent DPF warning lights, or excessive exhaust smoke, it could signal a blocked DPF. To maintain a clear DPF, owners should regularly take longer drives at higher speeds to allow the filter to regenerate. However, if your driving primarily involves short city trips, a petrol V-Class might be a better choice to avoid DPF-related issues altogether.
3. AdBlue System Issues
Diesel models of the V-Class use an AdBlue injection system to lower nitrogen oxide emissions. However, some V-Class owners have reported issues with the AdBlue system, particularly inaccurate warnings for low AdBlue levels or difficulty in resetting the system after a refill. While these issues don’t directly impact performance, they can be inconvenient, and repairs may require a visit to the dealership.
Signs and Prevention: Look for any dashboard warnings related to the AdBlue system during a test drive, and ask the previous owner or dealer if there have been any related issues. Regular refilling with high-quality AdBlue can help reduce system errors.
4. Sliding Door Malfunctions
The V-Class’s sliding doors are a popular feature, offering ease of access for passengers and cargo. However, some owners report that the electronic sliding doors can occasionally malfunction, failing to open or close fully or making loud noises while operating. In worst cases, the doors may get stuck, which can be inconvenient and potentially a safety concern, especially if carrying passengers in the rear seats.
Signs and Prevention: When inspecting a used V-Class, open and close the sliding doors several times to ensure they function smoothly. Listen for any unusual noises or resistance, and confirm with the previous owner if any repairs have been made on the doors. Routine maintenance of the door rails and lubrication can help prevent wear over time.
5. Electrical System and Software Glitches
With advanced technology features, the V-Class is equipped with various electronic systems that may develop glitches over time. Common issues include problems with the infotainment system, Bluetooth connectivity, and the dashboard display. Some owners also report issues with the vehicle’s software, including random rebooting of the infotainment system or lagging screen response.
Signs and Prevention: During a test drive, test the infotainment, Bluetooth, navigation, and other in-cabin technology to check for any irregularities. Keeping software updated via the dealership can often resolve minor issues, but persistent problems may require more extensive repair.
6. Suspension Wear and Air Suspension Issues
The V-Class’s suspension is designed for comfort, but its weight and frequent heavy loads can accelerate suspension wear, particularly in high-mileage vehicles. Additionally, certain models come with an air suspension system that is more prone to issues compared to standard setups. Air suspension problems can lead to uneven ride height, poor handling, and increased maintenance costs.
Signs and Prevention: Take the vehicle on varied surfaces during a test drive to assess the suspension's performance. If you notice excessive bouncing, swaying, or any warning lights related to the suspension, these may signal issues. Regular suspension inspections, especially if the vehicle frequently carries heavy loads, can help catch early signs of wear.
7. Engine Oil Leaks
Some V-Class owners have reported oil leaks, primarily in diesel models, which can cause smoke from the engine bay or oil pooling beneath the vehicle. Common areas for leaks include the oil pan gasket, valve cover gasket, and turbocharger oil seals. Left unchecked, an oil leak can lead to engine overheating and potentially severe damage.
Signs and Prevention: Look for oil spots under the vehicle and inspect the engine bay for signs of leaking oil or any burning smell during a test drive. Checking the oil level regularly and addressing small leaks early can prevent them from worsening.
Buying Tips: What to Look for in a 2019-Present Mercedes-Benz V-Class
Check Service History: A full service history is essential, especially for confirming that the AdBlue system and DPF are in good condition. Ensure that routine maintenance has been completed regularly.
Test the Sliding Doors: Open and close the sliding doors repeatedly during the inspection to ensure they operate smoothly. Listen for unusual noises or resistance.
Transmission Inspection: Take the V-Class on a thorough test drive and pay attention to how the automatic transmission shifts, especially at lower speeds, as delays or rough shifts could indicate issues.
Electronic Systems Check: Test the infotainment, Bluetooth, and other technology features. If possible, ask if any software updates have been completed to address potential glitches.
Cost of Ownership: Is the 2019-Present Mercedes-Benz V-Class Expensive to Own?
Fuel Economy
Diesel models of the V-Class are relatively fuel-efficient for an MPV, particularly on highways. Petrol models may consume slightly more fuel but can be better for drivers who mostly operate within city limits to avoid DPF-related issues. Fuel costs for the V-Class are moderate, though long-distance drivers often benefit most from diesel’s fuel economy.
Maintenance and Repair Costs
Routine maintenance for the V-Class can be more expensive than standard MPVs, as it is a premium vehicle. Oil changes, brake inspections, and regular fluid checks are essential, especially for diesel models with turbochargers and DPF systems. Suspension repairs and electronic fixes may also be costly over time, as Mercedes-Benz parts and labor are generally more expensive than for non-luxury brands.
Insurance and Depreciation
Insurance for the V-Class can be on the higher end, given its luxury branding and larger size. However, its resale value is generally strong for a premium MPV, especially if it has been well-maintained and comes with advanced options such as leather interiors and panoramic roofs. High trim models with full-service histories tend to depreciate slower than base models.
Potential Extra Costs
Owners who encounter issues with the transmission or DPF should prepare for potentially significant repair costs, as these components require specialized service. Electronic repairs, particularly for infotainment or software issues, may also necessitate dealership visits. Additional costs may apply if you opt for aftermarket upgrades or soundproofing.
Conclusion
The Mercedes-Benz V-Class (2019-present) offers luxury, space, and flexibility that few MPVs can match. However, common issues such as DPF clogging, transmission quirks, and electronic glitches can present challenges for owners. By understanding these potential issues, inspecting the vehicle carefully before purchase, and keeping up with recommended maintenance, drivers can enjoy the comfort and sophistication the V-Class provides with minimal interruptions.