The INFINITI QX60, reintroduced in 2021 as a complete redesign of the popular midsize luxury SUV, aims to deliver a premium driving experience with modern technology, a refined interior, and capable performance. While it has been praised for its luxury-focused design and family-friendly versatility, no vehicle is without its shortcomings. In this comprehensive article, we’ll explore the common problems reported with the INFINITI QX60 (2021-Present), offer tips for prospective buyers, discuss ownership costs, and suggest alternative SUVs that may better suit your needs.
Common Problems of the INFINITI QX60 (2021-Present)
1. Transmission Complaints
The QX60 is powered by a 3.5-liter V6 engine paired with a 9-speed automatic transmission, a departure from the previous generation’s continuously variable transmission (CVT). While the switch has been an improvement, it has not been without issues.
Common Issues:
- Jerky Shifts: Owners have reported the transmission hesitating or shifting harshly, particularly at low speeds or during stop-and-go traffic. This can affect overall driving comfort.
- Delayed Response: Some drivers have noted a delay in acceleration after pressing the gas pedal, which can be unnerving in situations like merging onto highways or overtaking.
- Software Glitches: These issues may stem from transmission control module software, which occasionally requires updates to improve shifting smoothness.
What to Look For:
- Test Drive at Low Speeds: During a test drive, pay close attention to how the transmission behaves in city driving or stop-and-go traffic. Note any jerking, hesitation, or inconsistent shifts.
- Ask About Updates: Check whether the car has had any transmission-related software updates. A service history showing these updates can indicate the issue has been addressed.
2. Infotainment System Issues
The 2021 redesign introduced a new 12.3-inch touchscreen infotainment system with wireless Apple CarPlay and wired Android Auto. While it’s a significant upgrade, some owners have reported problems with its functionality.
Common Issues:
- System Freezes or Lags: The infotainment system may occasionally freeze, lag, or reboot unexpectedly, causing frustration during use.
- Bluetooth Connectivity: Some users have experienced difficulty pairing devices, or find that the Bluetooth connection frequently drops.
- Navigation System Bugs: Issues such as incorrect routing, delayed map updates, or errors with voice commands have also been reported.
What to Look For:
- Test All Features: Test the infotainment system thoroughly during a test drive. Pair a smartphone via Bluetooth, check for lag in the touchscreen, and use the navigation system to ensure it functions properly.
- Check for Updates: Ask if the system software is up-to-date, as INFINITI periodically releases updates to address known bugs.
3. Electrical System Glitches
Like many modern vehicles, the INFINITI QX60 is loaded with advanced features that rely heavily on electronic systems. However, these systems can sometimes cause problems.
Common Issues:
- Power Tailgate Problems: The hands-free power tailgate may fail to open or close properly, sometimes requiring multiple attempts.
- ADAS System Malfunctions: Advanced driver-assistance systems (ADAS) such as adaptive cruise control, lane-keeping assist, or parking sensors may experience false alerts or fail to operate correctly.
- Key Fob Errors: Some owners have reported issues with the proximity key fob, such as difficulty unlocking the vehicle or the engine not recognizing the key.
What to Look For:
- Inspect ADAS Features: Test features like adaptive cruise control, blind-spot monitoring, and lane-keeping assist to ensure they work as intended.
- Test the Tailgate: Operate the power tailgate multiple times, including using the hands-free feature, to confirm reliability.
- Check the Key Fob: Test both key fobs (if available) to ensure they unlock the vehicle and start the engine without issue.
4. Interior Quality Concerns
The QX60’s interior is praised for its upscale design, but certain elements have raised concerns among some owners.
Common Issues:
- Material Wear: Reports of premature wear on leather upholstery, especially on the seats and steering wheel, are not uncommon.
- Rattles and Squeaks: Some owners have noted rattling noises from the cabin, particularly from the dashboard and door panels, which can detract from the luxury experience.
- Climate Control Performance: There are occasional complaints about uneven cooling or heating, with some zones not maintaining the desired temperature.
What to Look For:
- Inspect Cabin Materials: Closely examine the seats, armrests, and steering wheel for signs of wear, even on low-mileage models.
- Listen for Noises: During the test drive, listen for any rattles, squeaks, or unusual noises from the cabin.
- Test Climate Control: Operate the climate control system and ensure that all zones are functioning correctly.
5. Fuel Economy Shortfalls
The QX60 is marketed as a luxury SUV, but its fuel economy has disappointed some owners, especially when compared to hybrid competitors in the same class.
Reported Issues:
- Lower-than-Expected MPG: Many drivers report achieving fuel efficiency figures significantly below the EPA estimates of 21 mpg city and 26 mpg highway.
- Heavy Fuel Consumption in AWD Models: All-wheel-drive versions of the QX60 tend to consume more fuel, particularly in urban settings or during cold weather.
What to Look For:
- Review Real-World MPG: Check owner reviews or consult online forums for real-world fuel economy figures to get a better sense of what to expect.
- Consider Driving Style: Evaluate how the car’s fuel consumption aligns with your driving habits, especially if you often drive in city traffic.
What to Look for When Buying a Used INFINITI QX60 (2021-Present)
When shopping for a pre-owned QX60, pay close attention to its history and overall condition. Key considerations include:
- Service Records: Confirm that the car has been regularly serviced, especially for software updates addressing transmission or infotainment issues.
- Recall History: Check for any open recalls and verify that they’ve been resolved.
- Warranty Coverage: Many 2021 and newer models are still under warranty, so ensure that the coverage is transferable to you as the new owner.
- Inspect Features: Since the QX60 comes loaded with technology, thoroughly test all features, including ADAS systems, infotainment, and climate controls, to ensure they are functioning properly.
How Expensive is It to Own an INFINITI QX60?
While the QX60 is positioned as a luxury SUV, it is relatively affordable to maintain compared to some of its German competitors. However, there are still costs to consider:
- Fuel Costs: With a real-world average of 19–23 mpg, the QX60’s fuel efficiency may feel underwhelming, particularly for all-wheel-drive models.
- Insurance: As a luxury SUV, insurance premiums for the QX60 are higher than those for non-luxury brands but lower than for high-end European rivals.
- Maintenance: Routine servicing costs are moderate for the luxury segment, with oil changes and brake replacements being relatively affordable. However, any issues with advanced technology or the transmission can lead to significant repair bills if out of warranty.
Better Alternatives to the INFINITI QX60 (2021-Present)
If you’re considering alternatives to the QX60, here are a few options that might better suit your preferences and priorities:
- Acura MDX: With similar pricing and a reputation for reliability, the MDX offers excellent driving dynamics, a luxurious interior, and an available hybrid powertrain for better fuel efficiency.
- Lexus RX 350L: Known for its dependability and refined ride, the RX 350L provides a well-built cabin and strong resale value.
- Volvo XC90: A more premium option with a stunning interior, advanced safety features, and available plug-in hybrid variants.
- Hyundai Palisade: While not as luxurious, the Palisade delivers excellent value, a high-quality interior, and a long list of features at a lower price point.
- BMW X5: For those willing to spend more, the X5 offers superior driving dynamics, luxurious features, and a range of powerful engines, including plug-in hybrid options.
Conclusion
The INFINITI QX60 (2021-Present) is a stylish, comfortable luxury SUV designed with families in mind. However, it’s essential to be aware of its common problems, particularly with the transmission, infotainment system, and electrical features. By thoroughly inspecting the vehicle and ensuring all issues have been addressed, you can enjoy the benefits of this capable SUV.
That said, if long-term reliability or better performance is a priority, alternatives like the Acura MDX or Lexus RX 350L might offer a more satisfying ownership experience. As always, careful research and a thorough test drive are key to finding the right SUV for your needs.